CRM Manager (m/f)

  • Company: Westwing Group GmbH
  • Job Location: Munich - Germany
  • Date: March 12, 2018 14:49
  • Employment Type: permanent
  • Experience: medior
  • Job Functions:

    Customer Service, Information Technology, Marketing

Job summary

Westwing is a fast-growing eCommerce company in home & living. On our mission to inspire and make every home a beautiful home, we serve more than 1,000,000 customers in 14 countries on three continents. In less than 7 years on the market, we have grown to more than 266 million Euros in annual sales. More importantly, the opportunity ahead of us is massive.

The Westwing team is the secret to our success. Our more than 1,400 team members balance creativity and style with innovative technology and strong business fundamentals. We are proud to be working with inspiring colleagues who are smart, fun, ambitious, and looking for the challenge to transform an industry and take it into the future.

Do you think this could be you? To pursue our ambitious growth strategy, we are looking for a CRM Manager (m/f). In this position, you will be responsible for all customer relationship marketing activities, especially our daily email marketing and online communication. In addition, you will compile analysis and implement CRM activities that build on those insights.

Job description

Your are responsible for:

  • Coordination of international and cross-department projects to improve CRM, as well as rolling out best-practice CRM for Westwing globally
  • Especially supporting business development projects and implementing new initiatives and customer journeys in order to increase customer satisfaction
  • Closely working together with our html developers to design beautiful CRM emails
  • Monitoring, analysing and improving all email and onsite journeys for all Westwing countries, including the newsletters, customer lifecycle communication and user prompted mails
  • Compiling, analyzing, and delivering regular and ad-hoc reports
  • Advising countries and presenting recommendations for best practices to ensure an optimal customer experience

Job qualifications

You come with:

  • Passion for beautiful marketing and CRM in an eCommerce company
  • Minimum 2 years of work experience in CRM or related
  • Ability to work multitasking and adapt easily in a fast changing environment
  • Quick comprehension of complex matters, curiosity in optimizing processes and detecting potential for improvements
  • Readiness to lead projects, set-up marketing concepts, optimize workflows and push for successful rollouts
  • Desire to take responsibility
  • Strong passion for thoughthrough analytics and the ability to draw action-points upon results
  • Very good Excel knowledge, basic SQL knowledge required
  • Basic understanding of IT-structures for CRM and an interest in tech-based solutions
  • Academic degree in business with an analytical, marketing or technical focus
  • Excellent communication skills with fluency in English

We offer:

  • A truly shaping global CRM position with high degrees of responsibility and autonomy
  • Plenty of room for personal growth, professional development and high impact
  • A highly talented, dynamic, and international team
  • Entrepreneurial experience in a well-financed, ambitious e-Commerce company