Customer Service (Member Relations) Working Student

  • Company: InterNations
  • Job Location: Munich - Germany
  • Date: June 12, 2018 12:13
  • Employment Type: temporary
  • Experience: Any
  • Job Functions:

    Customer Service

Job summary

-Support Coverage on Weekends-

The customer-oriented support of our members, the development of quality assurance measures and quick response times are key factors contributing to the success of InterNations. As part of the Member Relations Team, you will ensure the ongoing satisfaction of our ever-expanding member base and be responsible for providing regular support coverage during the weekends and on public holidays – a minimum of 20 hours a month are required. You will work from home with a high level of flexibility and independence and will only come to the office for the weekly training.

Job description

As a Customer Service (Member Relations) Working Student at InterNations, you will:
  • act as the gatekeeper for our community by screening the incoming registrations
  • give our members help in case of technical difficulties
  • support other Community Management teams during the weekend and monitor incoming activities on our live platform
  • provide customer support to our members and answer emails in English

 

Job qualifications

You meet the following requirements:
  • university student of any field of study
  • excellent written and spoken English
  • availability during weekends and on public holidays, starting in July 2018
  • good computer skills and experience with internet applications
  • strong communication skills, empathy and diplomacy
  • experience with online communities is a plus!
  • experience abroad and cross-cultural proficiency desired
  • interest and fascination for Web 2.0 applications and social communities

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