Junior Customer Service Manager (Member Relations) (m/f)

  • Company: InterNations
  • Job Location: Munich - Germany
  • Date: July 6, 2017 11:39
  • Employment Type: contract
  • Experience: junior
  • Job Functions:

    Customer Service

Job summary

As part of the Community Management Department, you will be responsible for the customer-oriented support of InterNations’ member base, helping to establish a long-term relationship with our members and ensuring the quality of the InterNations community.

Job description

As a Junior Customer Service Manager at InterNations, you will:
  • be the first point of contact for our members
  • be responsible for detecting guideline breaches and taking appropriate action
  • deal with member support requests in English by email
  • maintain and update member information material
  • monitor forums to ensure a high-quality standard
  • develop and improve the platform's usability in close communication with the IT Department
  • help to implement forum activation and further member support strategies
You meet the following requirements:
  • experience in customer support and community management
  • excellent written English language skills, ideally native speaker
  • strong tech-savviness and affinity to web platforms, social media and PC-tooling
  • good knowledge of Microsoft and internet applications
  • independent, reliable & structured working methods with a hands-on mentality
  • ability to work under pressure and willingness to take on routine work in effective ways
  • affinity to statistics and to an efficient work approach
  • strong communication skills, customer orientation and composure
  • experience in a startup company and fast-pace working environment

We offer:

  • a growing, dynamic company with an international team
  • a friendly atmosphere and the space to pursue your ideas
  • regular workshops about work-related topics and soft skills
  • weekly team breakfasts, fresh fruit, and regular team events

Are you the right one for the job?

Then send us your application (CV, cover letter) today!
 
Please note: We can only accept applications from those who already hold a valid work permit for Germany.

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